Shipping Policy

Last updated: 8/20/2023

Thank you for shopping at trulyrareclothing.myshopify.com. We want to make sure you have a clear understanding of our shipping practices. Please read this Shipping Policy carefully before placing an order.

Order Processing Time

  • Orders are typically processed within [5-7] business days after payment is received.
  • Business days do not include weekends or public holidays.
  • During peak seasons or promotional events, order processing times may be slightly longer.

Shipping Costs

  • Shipping costs are calculated based on the selected shipping method, destination, and order weight/size.
  • Shipping costs are displayed during the checkout process before payment.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • You can use this tracking information to monitor the status and estimated delivery date of your order.

International Shipping

  • We offer international shipping.
  • Please note that customs and import duties may apply to international orders. These fees are the responsibility of the recipient and are not included in the shipping cost.

Delivery Delays

  • While we strive to meet estimated delivery times, delays can occur due to factors beyond our control, such as weather, customs processing, or carrier delays.
  • We are not responsible for any delays caused by the shipping carrier.

Address Accuracy

  • Please ensure that the shipping address provided during checkout is accurate and complete.
  • We are not responsible for orders delivered to incorrect addresses due to inaccurate information provided by the customer.

Undeliverable Packages

  • If a package is returned to us as undeliverable due to an incorrect or incomplete address, the customer is responsible for the reshipping cost.
  • If the customer chooses not to have the package reshipped, a refund will be issued for the order amount minus the original shipping fee.

Lost or Damaged Packages

  • We are not responsible for lost or damaged packages once they have been shipped.
  • If your package is lost or damaged during transit, please contact the shipping carrier to file a claim.

Contact Us

If you have any questions about our Shipping Policy or the status of your order, please contact us at trulyrareclothing@gmail.com.